The 10-Step IPTV Troubleshooting Checklist

Whatever the problem, freezing, an error, no guide, no sound, these ten steps fix the large majority of IPTV issues. Do them in order; stop when it works.

The checklist

1. Restart the router. Unplug for 30 seconds; wait for the internet light.
2. Restart the TV device. Unplug it; standby is not a restart.
3. Try another channel. If only one fails, it is that channel: try its other versions. Channel not working.
4. Check your account. Sign in on our channel list page to see status and expiry.
5. Check connections. Stop playback on other devices. Max connections.
6. Test the internet on the device. Speed test: 15 Mbps for FHD, 30 Mbps for 4K. Speed guide.
7. Update the app and the device.
8. Clear the app cache. Settings → Apps → your player → Clear cache.
9. Change one player setting. Player engine or decoder. Settings that matter.
10. Try another app or device. If it works elsewhere, the first app or device is the cause.

What to send us if it still does not work

The faster we know these, the faster we can help:

• Device and app: for example "Fire TV Stick 4K, TiviMate".
• Connection: Wi-Fi or cable, and your speed test result.
• What happens: error message (a photo is perfect), or what you see.
• Where: all channels, one channel (name), films, guide, catch-up.
• When: since when, and at what times.

Message us on WhatsApp or Telegram, or use the contact page.

Quick links by symptom

• Buffering: 12 fixes
• Freezing during sport: match-day fixes
• Login errors: invalid credentials
• No TV guide: EPG fixes
• No sound: audio fixes
• Black screen: black screen fixes

Frequently asked questions

How long do these steps take?

About 15 minutes for all ten. Most problems are solved in the first five.

Can I break anything?

No. The only step that removes settings is clearing app data, which this list does not ask you to do.

Is support available at night?

Message us any time; we reply as soon as possible, and orders are handled during the business hours shown on our contact page.