Returns & refunds

1. No physical returns

We do not sell physical goods, so traditional return and exchange procedures do not apply to any order.

2. When a refund may be considered

We may consider a refund when:

• your order was not delivered within a reasonable time after you contacted us during business hours;
• you were charged more than once for a single order;
• the service could not be activated because of an error on our side;
• the wrong product or subscription was delivered.

3. When a refund is not available

Refunds are normally declined when:

• you change your mind after the order has been delivered;
• you provided incorrect or incomplete contact information;
• you did not contact support during business hours to receive your order;
• your device or application is not compatible with the service;
• a third-party platform, app store or internet provider restricts the service;
• the terms of service were violated.

4. How to request a refund

Send us your order email address and the transaction ID on WhatsApp, Telegram or by email as soon as possible after the purchase. We review every request during business hours and reply with a decision or a request for more details.

5. Changes to this policy

We may update this policy from time to time. Changes are posted on this page with a new effective date.

6. Contact

Questions about this policy? Reach us at:

• Email: contact@sivaiptv.com
• WhatsApp: +447407236665
• Telegram: @SivaDigital1
• Orders delivered Sun to Fri, 10:00 to 18:00 GMT