Privacy policy

1. What we collect

We collect only what we need to deliver and support your subscription:

• contact details you share with us on WhatsApp, Telegram, email or the contact form, such as your name, phone number and email address;
• order details from our checkout provider, such as the package, billing cycle, device count, transaction ID and payment status;
• technical information sent by your browser, such as your IP address, device type and the pages you visit, kept in server logs.

2. How we use it

We use this information to:

• activate and deliver your subscription and send your login details;
• answer your questions and provide technical support;
• detect fraud, abuse and duplicate payments;
• comply with legal obligations and enforce our terms.

3. Payments

Payments are processed by our checkout provider, Sell.app. We never see or store your full card number. The provider handles your payment data under its own privacy policy.

4. Sharing

We do not sell your personal information. We share it only with the service providers that help us run the service, such as the checkout provider, the messaging platforms you contact us on and our hosting provider, and when the law requires it.

5. Retention

We keep order and support records for as long as your subscription is active and afterwards for as long as we need them for accounting and legal purposes. Server logs are kept for a limited period and then deleted.

6. Your rights

You can ask us to access, correct or delete the personal information we hold about you, or object to how we use it. Contact us using the details below and we will respond within a reasonable time.

7. Cookies

This website uses only the cookies needed for it to work, such as session and security cookies. We do not use advertising cookies.

8. Children

The service is for adults. We do not knowingly collect personal information from anyone under 18.

9. Changes to this policy

We may update this policy from time to time. Changes are posted on this page with a new effective date.

10. Contact

Questions about this policy? Reach us at:

• Email: contact@sivaiptv.com
• WhatsApp: +447407236665
• Telegram: @SivaDigital1
• Orders delivered Sun to Fri, 10:00 to 18:00 GMT