IPTV Login Failed or "Invalid Credentials": How to Fix It

"Invalid credentials", "Authorization failed", "Login failed": these messages look alarming but are almost always caused by a small typo or a server address in the wrong format. Here is how to find it quickly.

1. Retype, do not autocorrect

• Usernames and passwords are case-sensitive.
• Phones often add a capital letter at the start or autocorrect a word.
• Look for 0 and O, 1 and l, and spaces at the start or end.

The safest way is to copy and paste from our message on a phone, or to send the details to your TV device by a notes app.

2. Check the server address format

It must look like http://server.example:8080:

• starts with http:// (not https, unless we told you);
• includes the port (the number after the colon) if we sent one;
• has nothing after the port: no /get.php, no extra slash.

See how to add an Xtream Codes login for each field.

3. Try another app or device

Log in on a phone with IPTV Smarters or another player. If it works there, the first app is the problem: update it, clear its data and log in again.

4. Check your account status

Your subscription may have expired or not yet started. Sign in on our channel list page: it shows your account status and expiry date. If it says expired after you renewed, see subscription shows expired.

5. Too many devices?

Some apps show a login error when all your connections are busy. Stop playback on other devices and try again. See max connections reached.

6. "Cannot connect to server" or timeouts

• Check the internet on the device (open YouTube).
• Restart the router.
• Change the device's DNS (see DNS settings for IPTV).
• Some networks (offices, hotels, schools) block IPTV ports; try your home connection or mobile data.

7. MAC-activated apps

IBO, BOB and similar apps do not use a login on the TV. If they say "no playlist", the playlist is linked to a different MAC address. Send us a new photo of the MAC screen.

Still stuck?

Send us a photo of the error screen and tell us the app and device. We will spot the problem quickly.

Frequently asked questions

Can my password be changed by someone else?

Not without access to your account. If you think your login was shared, ask us to change it.

Does renewing change my login?

No, your login stays the same when you renew.

Why does the login work on my phone but not my TV?

Usually a typo on the TV or an outdated app. Copy the details exactly and update the app.