"Max Connections Reached": What It Means and How to Fix It

Every IPTV plan includes a number of connections: how many devices can play at the same moment. When you go over that number, the newest stream is refused or one of the others stops.

How connections are counted

• A connection is used while a device is playing a live channel, a film or catch-up.
• Installing the app on many devices is fine; only simultaneous playback counts.
• Multi-view windows count as separate connections.
• A device that was switched off without stopping the stream can keep its connection for a minute or two.

Quick fixes

1. Stop playback on the other devices (do not just pause; go back to the menu or close the app).
2. Wait one to two minutes for the server to release the connection.
3. Start the channel again on the device you want to use.

Find the hidden stream

If you think nobody else is watching:

• Check phones and tablets: a player may still be running in the background.
• Check the bedroom TV or the kids' tablet.
• Look for multi-view still open in TiviMate or Smarters.
• Restart the router; it closes stale connections from devices that went to sleep.

Our channel list page shows how many connections are in use right now when you sign in.

Someone else is using your login

If connections are busy and nobody at home is watching, your login may have been shared or copied. Message us and we change your password. Keep your login private and never post screenshots that show it. See protect your IPTV account.

Need more screens?

Plans come with 1, 2 or 3 connections. If your household often watches on several TVs, upgrade:

• Message us on WhatsApp or Telegram.
• We explain the upgrade options for your plan.

Read how many connections you need to pick the right number.

Frequently asked questions

Does the catch-up or film library also count?

Yes. Any playback uses a connection.

Can one connection be used by two devices one after the other?

Yes. As long as they do not play at the same time.

Why did my TV stop when my son started a film on his tablet?

Your plan's connections were all in use. Upgrade or agree who watches when.