TV Guide (EPG) Not Showing? 8 Ways to Get It Back

The TV guide (EPG) is what turns a channel list into real TV. If it is empty or shows "No information", try these steps in order.

1. Give it a few minutes

After a first login or a refresh, the guide can take two to five minutes to download, especially with large channel lists. Leave the app on a channel and wait.

2. Refresh the guide

• TiviMate: Settings → EPG → Update EPG.
• IPTV Smarters: menu → Refresh EPG (or Install EPG).
• IBO / BOB players: Settings → Reload or Refresh.
• OTT Navigator: Settings → Provider → EPG → Update.

3. Check the date, time and time zone

If your device's clock is wrong, the guide may load for the wrong day and look empty. Set automatic date and time and the correct time zone in the device settings. See TV guide time is wrong.

4. Use the Xtream Codes login

With an M3U link, the guide needs a separate XMLTV link. If you used M3U, either add the XMLTV link or switch to the Xtream Codes login, which includes the guide automatically. See M3U vs Xtream Codes.

5. Free up storage

The guide for thousands of channels takes space. If the device is almost full, the download fails quietly. Uninstall unused apps and clear caches.

6. Clear the app cache

Settings → Apps → your player → Clear cache, then open the app and refresh the guide.

7. Reduce what is loaded

Hide categories you never watch. Many players then load the guide only for visible channels, which is faster and more reliable.

8. Check one channel vs all channels

• One or a few channels empty: those channels may not have guide data (common for small or event channels). That is normal.
• Everything empty for more than a day: message us with your device and app, and we check your login.

Frequently asked questions

Why does the guide show yesterday's programmes?

The device's date or time zone is wrong, or the guide has not updated. Fix the clock and refresh.

Can I use a different guide source?

Some players allow extra XMLTV sources, but channel names must match exactly. The built-in guide is the easiest.

Does catch-up need the guide?

Yes, you choose past programmes from the guide. Fix the guide first.